Privacy Policy

Effective date: April 3, 2025

Roberts Renovations Ltd is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy outlines what data we collect, how we use it, how we store it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Roberts Renovations Ltd
40 Primley Park Drive
Leeds, LS17 7LR
United Kingdom
Email: miriam@robertsrenovations.co.uk

We offer interior design, property renovation, and property sourcing services across Yorkshire and remotely throughout the UK and internationally.

2. What Personal Data We Collect

We may collect and process the following personal information:

  • Your full name
  • Email address
  • Telephone number
  • Property/project address
  • Design or renovation preferences
  • Photographs and measurements of your space
  • Any other information you choose to provide (e.g. budget, project timeline)

This data is collected through:

  • Website contact forms
  • Email correspondence
  • Phone or video consultations
  • Social media enquiries

We do not collect payment details directly — any transactions are processed securely via third-party platforms (e.g. Stripe, Wix Payments).

3. How We Use Your Information

We use your data to:

  • Respond to your enquiry or request
  • Deliver our interior design, renovation, or sourcing services
  • Provide quotes, proposals, and design documentation
  • Send appointment reminders or project updates
  • Improve our website and customer service
  • Share updates or marketing content (only if you opt in)

We may also use anonymised or aggregated data for internal reporting and service development.

4. Legal Basis for Processing

We only process your personal data where we have a legal basis to do so. This may include:

  • Consent – when you opt in to marketing or submit an enquiry
  • Contract – when providing services as part of a client agreement
  • Legal obligation – when required to comply with law or regulations
  • Legitimate interests – to respond to enquiries or improve our services

5. Data Storage and Retention

Your data may be stored:

  • On secure cloud-based platforms (e.g. Wix, Gmail, Google Drive, Dropbox)
  • In encrypted email or file storage
  • Within our CRM or project folders

We retain client records for a maximum of 7 years to comply with legal and financial recordkeeping requirements, unless deletion is requested earlier and no legal obligation requires us to retain it.

6. Data Sharing and Third Parties

We do not sell your data.

We may share your information with:

  • Subcontractors or suppliers involved in your project (e.g. tradespeople, delivery partners)
  • Third-party platforms used to deliver our services (e.g. website hosts, payment processors, design tools)
  • Professional advisors (e.g. accountants) where required for business operations
  • Legal or regulatory authorities, if required by law

All third parties are contractually obligated to protect your information.

7. International Data Transfers

Some of the third-party tools we use (e.g. cloud storage, email platforms) may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or UK adequacy regulations.

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of inaccurate or out-of-date data
  • Withdraw consent for marketing at any time
  • Object to or restrict processing in certain circumstances
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To make any requests, email us at miriam@robertsrenovations.co.uk

9. Security of Your Data

We take reasonable steps to protect your data. However, we cannot guarantee the security of information transmitted over the internet or stored by third-party platforms. You acknowledge that:

  • Electronic communications are never 100% secure
  • You submit data at your own risk
  • Roberts Renovations Ltd is not liable for breaches caused by third-party providers or circumstances beyond our control

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Track visitor behaviour
  • Improve performance and user experience
  • Remember preferences or form entries

You can adjust your browser settings to block cookies or delete them after visiting our site.

A full Cookie Policy will be available on our website footer.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law or our operations. Any updates will be published on this page with a revised "Effective Date".

12. Contact Us

If you have any questions or wish to exercise your rights, please contact:
📧 miriam@robertsrenovations.co.uk
📍 Roberts Renovations Ltd, 40 Primley Park Drive, Leeds, LS17 7LR

‍